Hyster enjoys a terrific relationship with most of its customers due its focus on creating complete customer satisfaction through its world class production. Our goal is to anticipate the requirements of every customer as well as address them with forklifts that provide the value, the performance and the reliability which they really demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both online and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools like for example virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest cost of ownership and total dependability all of Hyster's machinery are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Each Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate quality from the start. The MES is responsible for managing flow of production. The MES coordinates line activities like for instance part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits actually hold every employee responsible for constant quality, along with the 5s workplace organization in place to help us achieve it.
Hyster offers a range of excellent features as standard with all our products. By remaining committed to our focus on both quality and safety, and by being innovative from start to finish, we offer some of the best material handling machines on the market. These are only some of the reasons Hyster has become a leader in the business.